PokerPro FAQ

PokerPro common frequently asked questions

Can I enable both "Use Waitlist" and "Restricted Seating" simultaneously in the Director app?
If the “Restricted Seating” box is checked, the seats cannot be logged into or assigned – manually or via the waitlist. To use the feature in a fully au...
Tue, 18 Apr, 2017 at 10:53 AM
How to update rake in game profile for PokerPro?
Attached are instructions on how to update the existing rake configured in the ring games profile.  Disclaimer: The example attached is for 15% rake up to ...
Thu, 20 Apr, 2017 at 3:40 PM
How to clear the PokerPro Database? (2.1.3 version)
Important Note: Please read carefully as this process cannot be undone once completed. Please use with extreme caution. Please let us know if you have a...
Tue, 16 May, 2017 at 5:44 PM
If customer clear database and encounter message "Source: Microsoft VBScript compilation error"
If you recently clear database and encounter message "Source: Microsoft VBScript compilation error" please follow the instructions below. I’ve at...
Wed, 31 May, 2017 at 4:19 PM
How to setup drink promotions in ProCore?
To allow drink promotions on ProCore, please see below. Log in as ppadmin and select the cruise administrator desktop icon.  Go to Rewards Managemen...
Wed, 14 Jun, 2017 at 10:18 AM
How to change battery for 120V or 230V Powerware UPS?
Attached are instructions on how to change batteries for 120V or 230V Powerware UPS
Mon, 19 Mar, 2018 at 4:27 PM
How to save report to the USB drive
To save the reports on the USB stick you should get a drive letter for it first. Please log in as ppAdmin and insert the flash drive, then note what drive ...
Mon, 27 Nov, 2017 at 4:38 PM
How to fix PDU if screen is not responding to touch?
I have included a simplified Troubleshooting Guide (refer to pg 1 'Basic Troubleshooting Tips' section) and for more in-depth information please rea...
Tue, 3 Apr, 2018 at 11:05 AM
How does PokerPro Random Number Generator (RNG) work?
PokerPro uses a normal 52 card deck that is automatically shuffled before each hand by a GLI-certified Random Number Generator (RNG). For the duration of th...
Thu, 22 Mar, 2018 at 1:12 PM
How to configure new MAC address for PokerPro?
Please see attached document on to configure new MAC address with the Maintenance Configurator application. Please let me know if you have any questions af...
Wed, 21 Mar, 2018 at 2:31 PM