PokerPro FAQ

PokerPro common frequently asked questions

How to change ppAdmin password (for PokerPro)?
 Here are the steps for you to change ppAdmin password: 1. Login to the server as user: ptAdmin, password: sysDEV6 2. Click Start (bottom left corner), or ...
Tue, 27 Mar, 2018 at 9:44 AM
How to remove alert messages from PokerPro?
Usually if you start PokerPro real money game or demo, the alert messages should disappear after a few hands.  However, if it does not, please follow instru...
Wed, 28 Mar, 2018 at 2:53 PM
How to restart PokerPro Config Service? (If Director App doesn't show PokerPro table / disconnected)
The PokerPro Services will have to be restarted. Log into the PokerPro Server as username: PPadmin Please follow instructions on the attached word docum...
Tue, 3 Jul, 2018 at 3:04 PM
Carnival Guest cards cannot be read and is showing "invalid player ID" - How to fix this?
*** This is for Carnival Cruise - Guest Cards *** This can be related to the Poller modem and moxa device. Make sure both are running and have activity...
Sat, 14 Jul, 2018 at 2:16 PM
How to assign/associate existing card for Attendant?
Attached is the document which tells you how to assign/associate existing PokerPro card for an Attendant. Please follow the instructions and let me know if...
Fri, 7 Sep, 2018 at 11:51 AM
How to create new master attendant for PokerPro?
Attached are instructions on how to create a new master attendant/employee for PokerPro.  Please take a look, and try following the instructions.  If you ar...
Wed, 26 Sep, 2018 at 5:06 PM
How to replace CPU sandwich board?
Please see instructions below in order. Replace the CPU sandwich Instructions  1. Open the service door on the PokerPro Table.  2. Power down th...
Mon, 29 Oct, 2018 at 4:43 PM