Carnival Guest cards cannot be read and is showing "invalid player ID" - How to fix this? : Jackpot Digital

Carnival Guest cards cannot be read and is showing "invalid player ID" - How to fix this? Print

Modified on: Sat, 14 Jul, 2018 at 2:16 PM

*** This is for Carnival Cruise - Guest Cards ***

This can be related to the Poller modem and moxa device.

Make sure both are running and have activity lights blinking.

You also can ask your IT Department to check the connection between PokerPro server and CMAS.

Also on the PokerPro server please try this:

1. Login to server as ppAdmin

2. Navigate to start /Administrative Tools/Services

3. Restart SMRM Communicator service

4. Restart Poker pro services

5. Restart The World Wide Web Service

Please check to see if it is recognizing the cards or not. Let me know.

Thank you for your cooperation.

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