PokerPro FAQ

PokerPro common frequently asked questions

How to change time zone on the PokerPro cruise-ship system?
The attached PDF describes how to change the time zone for the PokerPro cruise-ship system. IF SERVER TIME IS NOT ACCURATE BY MORE THAN 5 MIN,  FOLLOW...
Mon, 25 Sep, 2017 at 1:49 PM
How to change a PokerPro replacement plastic laminate layout?
The attached PDF describes the procedure on how to change the PokerPro replacement plastic laminate layout. 
Tue, 3 Nov, 2015 at 1:34 PM
Slotmaster zip
Zipped slotmaster folder.  1. Stop the PokerPro service, SMRMCommunicator, and World Wide Web Publishing service 2. Open up My computer, go to...
Fri, 3 Jun, 2016 at 6:51 PM
Serial/COM port
I prepared this document to help clients configure Serial/COM ports. In this case the client replaced the board in the computer.
Mon, 30 Jan, 2017 at 11:01 AM
How to reset PIN for Master Attendant?
Attached is the document which tells you how to reset PIN for a Master Attendant.  Please follow the instructions and let me know if you have any questions...
Wed, 8 Feb, 2017 at 12:12 PM
How to replace a PokerPro Hard Drive?
See attached instructions for replacing an SSD at a land based casino
Mon, 19 Mar, 2018 at 4:27 PM
How to install movies to the Attract Video folder
Please use these instructions, and copy them into the body of the response.  Hello CLIENT, Thanks for your email. The movies are actually stored on ...
Fri, 10 Mar, 2017 at 9:17 AM
How to clear the PokerPro Database? (4.1.0.20012 version)
Important Note: Please read carefully as this process cannot be undone once completed. Please use with extreme caution. This would clear out all financi...
Thu, 4 May, 2017 at 11:49 AM
In Demo mode, are the players required to use their card to play?
The older version (2.1.3) requires a card to be inserted and a pin entered for a demo game. The pin can be any number and the card just needs something enco...
Wed, 12 Apr, 2017 at 1:54 PM
How to turn on (activate) the screensaver attract mode video?
The screensaver/attract-mode video should play when there are no alerts/errors on the main screen, and no game has been started. Please start the table and ...
Mon, 17 Apr, 2017 at 11:10 AM