In order to provide service to the Indiana Grand, the processes below will allow for parts to be requested (via the Indiana Gaming Commission) for shipment to the Indiana Grand. This process is for any equipment sent with proprietary gaming software already installed (e.g. hardware with PokerPro table client software installed). 


Key contacts at Indiana Grand: 


Frank Kersh - Director of Gaming Operations - Frank.Kersh@indy-grand.com

Mike Farinella - Electronic Games Technical Manager - Mike.Farinella@indy-grand.com

Jeremy Haveman - Electronic Games Technical Supervisor - Jeremy.Haveman@indy-grand.com

Mark Wise - Electronic Games Technical Parts Manager - mark.wise@indy-grand.com

Chris Keith - Slot Technician Level 3 - Christopher.Keith@indy-grand.com


Hardware/Software order process:

 

1. Ensure Indiana Grand (Mike Farinella - Mike.Farinella@indy-grand.com) has requested the exact software version (usually ProCore version 4.1.0.20716) they require through the Indiana Gaming Commission (IGC) EGDS catalog. 



2. Email Everi's Shipping Compliance (ShippingCompliance@everi.com) to request them to place a shipping order for the hardware and software through the IGC. Alan Tran (alan.tran@everi.com) or  Lynwood Lawson (Lynwood.Lawson@everi.com) are Compliance Analysts with Everi, they can also be CCed on the email if needed. They need to be provided with the following information: 


Shipping Date: 

Estimated Arrival Date: 


Ship To Address: 

  • Indiana Grand Casino
    Attn: IGC Gaming Enforcement Supervisor
    4200 North Michigan Road
    Shelbyville, IN 46176

Ship From Address: 

  • Jackpot Digital Inc.

    4664 Lougheed Highway

    Burnaby, BC, Canada

    V5C 5T5


Carrier (& Tracking Number): 


Exact Parts List: List of hardware included in the shipment, including Model Numbers and Serial Numbers. 


3. Once approval confirmation has been sent by Everi Shipping Compliance, the parts can be shipped. 


4. Send tracking information to all of the following parties: 


OKCServiceCenter@everi.com

ShippingCompliance@everi.com

tricia.schulte@everi.com

Mike.Farinella@indy-grand.com

Jeremy.Haveman@indy-grand.com

Mark.Wise@indy-grand.com